Frequently asked questions

We accept cryptocurrency. At checkout you get a payment page with the exact amount, an address or QR code, and a countdown. The price in US dollars is converted to crypto at the moment you check out and held for a short time, so the amount you see is the amount you pay.

Your order moves to "payment detected" as soon as the network sees it. We start packing once it has enough network confirmations, which usually takes from a few minutes to under an hour depending on the coin and network congestion.

Sending too little or too much does not fail your order, but it needs a person to look at it, so it is not shipped automatically. Contact us with your order number and we will sort it out, usually by asking you to send the difference or by refunding the excess.

Unpaid orders expire so the stock can go back on sale. If you did not pay in time, open your order and choose "retry payment" to get a fresh invoice, as long as the items are still available. If you sent a payment after it expired, contact us right away.

No. You can check out as a guest and look up your order any time with your order number and email address. An account just saves your addresses and order history.

Currently within the United States. See the shipping policy for details and timeframes.

We do not take returns, and all sales are final. If your order arrives damaged, wrong or incomplete, contact us within 14 days with photos and we will send a replacement at no cost. If we cannot replace it, we will refund you in cryptocurrency.

Use the contact form. Please include your order number if you have one.