Returns policy
Last updated October 2026
No returns
All sales are final and we do not accept returns. Please do not send anything back to us: we have no return address, and parcels sent to us cannot be accepted.
If something goes wrong, we reship
If your order arrives damaged, the wrong item was sent, or something is missing, contact us within 14 days of the expected delivery date with your order number and clear photos (including the packaging). We will send a replacement at no cost to you. You keep or dispose of the original; you do not need to send it back.
If we cannot reship
If we are unable to send a replacement (for example, the item is out of stock), we will refund the item, and the shipping if the problem was our error. Refunds are processed manually, in the same cryptocurrency you paid with, to a wallet address you give us. The amount is the US dollar value converted to crypto at the time we send it, so the amount of coin can differ from what you sent. We cover the network fee.
Parcels that do not arrive
If tracking shows delivered but you did not receive it, or tracking has not moved for 10 days, contact us with your order number. We will look into it with the carrier and, where it was lost, reship.
Cancelling an order
If your order has not shipped you can ask us to cancel it for a refund. Contact us as soon as possible with your order number. Once it has shipped it cannot be cancelled.